Flowgolem Privacy Policy
Last Updated: April 27, 2025
This Privacy Policy explains how Flowgolem ("we," "us," or "our") collects, uses, shares, and protects information in relation to our website, platform, tools, and services (collectively, the "Service").
This Privacy Policy applies to all visitors, users, and others who access the Service ("Users," "you," or "your"). Please read this policy carefully to understand our practices regarding your information and how we will treat it. By accessing or using our Service, you signify your understanding of and agreement to the terms of this Privacy Policy. If you do not agree with this policy, please do not access or use the Service.
This Privacy Policy should be read in conjunction with our Terms of Use.
1. Information We Collect
We collect different types of information from and about users of our Service, including:
Personal Data: Information by which you may be personally identified. This includes:
Account Information: Your email address, password (hashed), and information provided if you sign up via third-party services like Google Sign-In (subject to the privacy settings of that service).
Contact Information: If you contact us directly (e.g., for support), we may receive additional information like your name, email address, the contents of your message, and any other information you choose to provide.
Input Data: Information you provide for processing by our tools. This includes:
Product page URLs submitted to the "product to script" tool.
Text scripts submitted to the "Script to voice" tool.
Avatar images submitted to the "Animate avatar" tool.
Generated avatar images and voice audio files submitted to the "Lip sync avatar video" tool.
Generated Content: The outputs created by the Service based on your Input Data, such as generated scripts, voice audio files, AI spokesperson images, and animated/lip-synced videos associated with your account.
Billing and Transaction Information:
Information related to your Credit purchases, such as the date, amount, and type of purchase.
Transaction history (credits used, credits purchased).
Note: We use a third-party payment processor (Stripe) to handle Credit purchases. We do not directly collect or store your full payment card details. Stripe processes your payment information according to its own privacy policy. We receive confirmation of payment and necessary transaction details to update your Credit balance.
Usage Data: Information collected automatically as you navigate through and interact with the Service. This may include:
Details of your visits to our Service, including traffic data, logs, page views, tool usage patterns, task history (status, inputs used, outputs generated).
Information about your computer or device and internet connection, including your IP address, operating system, browser type, and device identifiers.
Information collected through cookies and similar tracking technologies (see Section 6 below).
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Operate the Service: To create and manage your account, authenticate users, process your Input Data through our tools, generate the requested Content, track your Credit balance, and fulfill your requests.
To Process Transactions: To facilitate the purchase of Credits via our third-party payment processor (Stripe) and manage your billing history.
To Improve and Maintain the Service: To understand how users interact with the Service, monitor performance, diagnose technical issues, develop new features, improve algorithms, and enhance user experience. (Note: Input Data and Generated Content may be used for model training or improvement only in anonymized or aggregated form, unless explicitly consented otherwise where applicable).
To Communicate with You: To respond to your inquiries, provide customer support, send service-related announcements (e.g., maintenance, updates to Terms or Privacy Policy), and potentially send marketing communications (where consent is obtained, if required).
For Security and Fraud Prevention: To monitor for suspicious activity, prevent abuse, enforce our Terms of Use, and protect the rights, property, or safety of Flowgolem, our users, or others.
For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. How We Share Your Information
We do not sell your Personal Data. We may share your information only in the following circumstances:
Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. This includes:
Cloud hosting providers (for storing data and running the Service).
AI model providers (if using third-party APIs for certain generation tasks – data shared would be limited to what's necessary for the task).
Payment processors (Stripe, for handling Credit purchases).
Analytics providers (for understanding Service usage).
Customer support tool providers.
These providers are contractually obligated to safeguard your information and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Flowgolem, (iii) prevent or investigate possible wrongdoing in connection with the Service, (iv) protect the personal safety of users of the Service or the public, or (v) protect against legal liability.
Business Transfers: If Flowgolem is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
With Your Consent: We may share your information for other purposes if we have obtained your explicit consent to do so.
4. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the duration your account is active and as needed to provide you the Service. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws, like financial record-keeping), resolve disputes, and enforce our legal agreements and policies.
Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Input Data and Generated Content associated with your account will be retained for a maximum of 1 year. Beyond that, this data will be retained on a best-effort basis, subject to any deletion requests or specific retention settings within the Service (if applicable).
5. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect the security of information submitted to or collected by our Service. We use measures like encryption (e.g., HTTPS for data in transit), access controls, and secure infrastructure. However, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee the absolute security of your information. You are responsible for maintaining the secrecy of your unique password and account information.
6. Cookies and Tracking Technologies
We use cookies (small text files placed on your device) and similar tracking technologies (like web beacons) to collect Usage Data, operate the Service (e.g., session management), remember your preferences, and analyze performance. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
7. Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR for users in the European Economic Area or CCPA for California residents), you may have certain rights regarding your Personal Data. These rights may include:
The right to access: You may have the right to request copies of your Personal Data.
The right to rectification: You may have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure (deletion): You may have the right to request that we erase your Personal Data, under certain conditions.
The right to restrict processing: You may have the right to request that we restrict the processing of your Personal Data, under certain conditions.
The right to object to processing: You may have the right to object to our processing of your Personal Data, under certain conditions.
The right to data portability: You may have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we rely on consent for processing, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request. Please note that exercising some rights (like deletion) may require closing your account and may impact your ability to use the Service.
8. International Data Transfers
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Singapore and choose to provide information to us, please note that the data, including Personal Data, may be transferred to other locations where our cloud hosting providers are located. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
9. Children's Privacy
Our Service is not intended for use by individuals under the age of 18 (or the age of legal majority in their jurisdiction). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
10. Third-Party Links and Services
Our Service may contain links to other websites or services that are not operated by us (e.g., Stripe for payments, Google for Sign-In). If you click on a third-party link, you will be directed to that third party's site or service. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We may also provide notice through the Service interface or via email prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after the effective date of the revised policy constitutes your acceptance of the terms.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
By email: [email protected]